diva4d link Privacy Policy

This page describes what we collect when you use diva4d link and how we keep that data protected. We take your privacy seriously—whether you're accessing our platform from Jakarta, Surabaya, Bandung, Medan, or anywhere else within supported jurisdictions. Our privacy practices follow data-protection standards and Indonesian regulations governing personal information.

When you open an account on diva4d link, we collect your name, email, phone number, and date of birth. When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, or bank virtual accounts (online payment, e-wallet, mobile banking, local payment), we receive transaction data from your payment provider. When you engage with our Liga 1 sportsbook markets or live-dealer tables, we log your activity for compliance and dispute resolution.

We do not sell your personal data to marketers or third-party advertisers. We use it only to operate diva4d link, comply with law, and protect against fraud. You have the right to request what data we hold, correct inaccurate information, and delete your account. This policy explains how.

We collect data in three broad categories: account information, transaction data, and activity logs.

Account information we collect

When you register on diva4d link, we ask for:

  • Full name and date of birth (required for age verification and KYC).
  • Email address and phone number (used for account recovery, support, and transaction notifications).
  • Residential address (collected during identity verification).
  • Password (encrypted and never stored in plaintext).
  • Identity document (KTP, passport, or driving licence) — uploaded as a photo during KYC verification.

We use this information to set up your account, verify your identity before allowing withdrawals, and comply with anti-money-laundering regulations. We do not use your email or phone for marketing unless you explicitly opt in.

Transaction data we collect

When you deposit or withdraw funds on diva4d link, we receive data from your payment provider. This includes: your payment method (e.g., DANA, e-wallet virtual account), transaction amount, date and time, and a reference code. We store this data to reconcile your account balance, process refunds, and comply with financial regulations.

We do not store your full card number or e-wallet password. Your payment provider handles that sensitive data directly. We only see the final confirmation that a transaction succeeded or failed.

Activity logs we collect

When you use diva4d link, our servers record: your login times, IP address, device type (mobile, desktop), browser or app version, and your engagement with our games and markets. We log every slot game spin, every sportsbook wagerand every Bandar Poker hand you play—including the outcome and timestamp.

We use these logs to detect fraud, resolve disputes (e.g., "I never placed that bet"), and comply with licensing requirements. Your activity data helps us understand which games and markets are popular, so we can improve diva4d link over time.

Cookies and tracking: We use cookies to keep you logged into diva4d link and to remember your preferences (language, theme). Some cookies are session-only (deleted when you close your browser); others persist for up to one year. We do not use cookies for behavioural advertising.

How we use and protect your data

Our use of your data on diva4d link

We use your data for these purposes:

  1. Operating diva4d link: Processing deposits and withdrawals, maintaining your account balance, delivering games and sportsbook markets.
  2. Compliance: Verifying your identity (KYC), detecting money laundering, and complying with regulatory requirements in our licensing jurisdiction.
  3. Fraud prevention: Detecting unauthorized access, chargeback attempts, and account abuse.
  4. Dispute resolution: Reviewing activity logs when you report a missing withdrawal or a disputed bet.
  5. Support: Responding to your inquiries via email or live chat on diva4d link.
  6. Analytics: Analyzing which games, markets, and payment methods are most popular to improve diva4d link.

We do not use your data to build marketing profiles, sell to third-party advertisers, or engage in targeted advertising. We do not share your personal data with other gaming platforms or financial institutions unless required by law or court order.

Data security on diva4d link

We protect your data using industry-standard encryption. All communication between your device and diva4d link servers uses SSL (Secure Sockets Layer) encryption, so your data cannot be intercepted in transit. Your password is hashed using bcrypt, so even our staff cannot read it.

Our servers are located outside Indonesia to ensure redundancy and compliance with our licensing jurisdiction's requirements. This means your data may be processed and stored outside Indonesia. We contractually require our server operators to maintain the same security and privacy standards we do.

We maintain regular backups of your account data so that if a server fails, your balance and transaction history are not lost. Backups are encrypted and stored securely.

Data retention on diva4d link

We retain your account information (name, email, phone) as long as your account is active. If you close your account, we retain this data for seven years to comply with anti-money-laundering regulations and to resolve any disputes that may arise.

We retain transaction records (deposits, withdrawals, bets) for seven years for compliance purposes. Activity logs (login times, game plays) are retained for one year and then archived.

Your rights on diva4d link

You have the right to:

  • Access: Request a copy of all personal data we hold on you. We provide this within 14 days in a standard format.
  • Correct: Update inaccurate information on your diva4d link account (name, email, phone). You can do this in your account settings.
  • Delete: Request deletion of your account and associated data, subject to our legal obligations to retain records. We delete your account within 30 days of your request.
  • Opt out: Unsubscribe from promotional emails by clicking the unsubscribe link in any email from diva4d link.

To exercise these rights, contact our support team via the diva4d link website or send an email to our data protection contact. We verify your identity before fulfilling requests.

Third-party processors we use

We share your data with third parties only when necessary to operate diva4d link:

  • Payment providers: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment—they process your deposits and withdrawals.
  • KYC verifiers: External services that verify your identity documents during account verification.
  • Server hosts: Cloud infrastructure providers that host our servers and databases.
  • Support tools: Live chat and email platforms we use to respond to your inquiries.
  • Regulators and law enforcement: If required by law or court order, we disclose data to authorities.

All third-party processors are contractually required to protect your data and use it only for the purposes we specify. We do not permit them to resell or repurpose your information.

Contact and updates to our privacy policy

If you have questions about this privacy policy or how we handle your data on diva4d link, contact our support team via live chat, email, or the contact form on diva4d link.

We may update this privacy policy at any time to reflect changes in our practices or legal requirements. We notify you of material changes via email to your registered address. Your continued use of diva4d link after an update constitutes acceptance of the new policy. Our services on diva4d link are available only where local law permits.

↑